Terms of service – Copy That Sells
These terms of service govern how I provide my services. If you place any order for work with me, you do so subject to these terms of service and agree they will apply to our relationship. This is to ensure we both know what to expect and to avoid any confusion later down the line.
How I Work with You
It’s my job as a Marketing Consultant and Copywriter to make things clear and understandable. So I will try not to talk to you in ‘legalese’ but in plain English, in the style of how I want to work with you. Then every Marketing Copywriting and Marketing Planning project is straightforward.
The first step is easy. You call me, or contact me and tell me what you want my help with. If you can provide plenty of information upfront, I should be able to provide you with a quote straight away. If not, we can have a chat or I’ll send you a list of questions by email. The more information you can give me about what you need doing, why and how this fits with your business, the better.
The initial meeting on the telephone will be free. Once I’ve got enough information about what you want to achieve, I’ll give you a quote. Any additional face to face meetings after starting the work will be charged on an hourly basis.
I charge a fixed price for the work we’ve agreed. No hidden extras. Everything I need to complete the job will be covered by the price, time for telephone meetings and anything else. The quote will be valid for one month from the date of issue, so youcan think about it and ask questions.
The only time that the cost might change is if you change your mind part-way through the project, alter the scope of what we’re working on and add extra requirements, at which time we’ll need to take stock and I’ll re-quote or confirm any additional fees as necessary.
At the outset, we will mutually agree a start date and deadline. When the work begins, if anything comes up impacting my ability to meet an agreed deadline, I’ll let you know straight away. This includes any delay in getting further information or approvals I need from you.
Additionally if you find out are going to be away and can’t sign off or provide important input, I need to build this into our schedule. We’ll work together to find a workable solution.
Whilst I will do my best to meet any agreed start dates or deadlines, if for any reason out of my control (including, but not limited to) delays in obtaining information from you I cannot be held liable for any losses this may cause you.
Anything you tell me about your business which is commercially sensitive will be kept confidential.
Sometimes I need to enlist the help of a wider team; a group of like-minded freelancers who can help me to deliver extra services you might need. If I need to share any of your information with them, I’ll ask you first. As part of my working terms, these associates will also agree to keep your secrets safe.In exchange for me keeping your commercially sensitive information confidential you agree that you will keep any of my methodologies and processes confidential.
If you’re happy with my quote, all you need to do is agree to it (usually by saying “I agree” or similar confirmation in an email). I will ask you to pay a deposit. Normally this is 50% of the fee upfront.
This is non-negotiable and work won’t begin until I receive your written confirmation and payment. For large projects or ongoing work we can agree some payment milestones instead.
You can make payment by bank transfer. Account details will be issued on your invoice. Once I receive your upfront payment and the project timelines are agreed, I’ll start work.
You can cancel the project at any time if you change your mind.
If you have already paid a deposit and decide to cancel before I’ve started work, then you’ll forfeit 50% of the deposit, since I may have had to turn other work away in order to schedule yours. If you cancel after work has started, then you will forfeit your whole deposit and I will invoice for any time spent and work completed, over and above the value of your deposit. Payment will be due 14 days after the invoice is issued.
Chat to me before you cancel though. It could be that we just need to amend the scope of the project or revise the timescale so that it’s workable for you again.
Drafts, Revisions and Completion
Before starting work, I will send you an outline framework of what will be included in the copyI write for you and the timescales. I will write the entire piece of content and send it to you as a full first draft. You can then take a look and let me know if you’d like any changes.
My pricing allows for two rounds of revisions to your copy, if needed. I will give you 14 days to review each draft and to request any changes. If I don’t hear from you during this time, I will assume the draft requires no changes and will send you a final invoice. But if anything unexpected happens, like illness or holiday and you need more time to review the drafts, just let me know within 14 days and we can agree a reasonable extension.
Similarly, if I need certain information from you in order to finish a job and you are unable to provide the information within 30 days of request, then I will also assume the job is complete and issue a final invoice.
Don’t forget that any delay in reviewing or sending back comments is likely to have a knock-on effect on the project completion date.
For more than 2 rounds of changes, I reserve the right to charge these at an hourly rate. If I feel that the level of changes being sought are excessive,I reserve the right to cease work and charge you for the work to that point.In these circumstances I cannot be held liable for any losses that arise from my ceasing working.
I ask for payment within 14 days of invoice. If you do not pay within 14 days I may cease working for you (and, again,in such circumstances I cannot be held liable for any losses that arise from my ceasing working). Alternatively or additionally I may apply interest to your account at 8% per annum and take debt recovery action against you (and the cost of any such action will be sought from you).
Copyright and legal responsibilities
It is your responsibility to check some things.
Firstly that any information you provide to me is legal and accurate. Secondly, if that information came from someone else, that you are permitted to use, reproduce or change it. Lastly, that the facts or details in the final draft are correct. I take no responsibility for the copy once you have approved the final draft, or for any legal repercussions that may arise as a result of you using the copy.If a third party takes any legal action against me for matters arising from my work for you, you agree to indemnify me.
If you choose not to use any copy that I have written, that’s fine but you still need to pay the project fees as invoiced. Until final payment is made, copyright for the writing remains with me, and you cannot publish, reproduce, change or distribute any of it. Once I receive full payment though the piece of copy I have written for you is all yours –words, responsibility and copyright.
I do reserve the right to share a sample of the work I’ve done for you in my portfolio, but will always check with you first, provided that the sample is not breaking any confidences about what you would want me to share. Ethics and fair trading are paramount to me and the future of my business. And if you’re happy with the work I’d love a client testimonial.
Whilst I promised to keep the legalese to a minimum, there are some important provisions about liability I need to mention as follows:
Whilst I promise I will take all reasonable steps to perform my obligations under these terms of service, any liability is excluded to the fullest extent permitted by law. Nothing in these terms of service seeks to exclude or limit my liability matters which may not be excluded. You agree to indemnify me against any costs, liabilities, damages, expenses or losses incurred as a result of civil claims or proceedings brought against me based on any work prepared for you and approved by you before publication.
I cannot be responsible for any indirect or consequential losses. In the event of any breach by me of my express obligations under these terms of service, your remedies will be limited to damages, which in any event, shall not exceed the fees and expenses paid by you to me under the contract between us.
Easy as pie
So that’s it; nothing complicated. My terms of service ensure you get the services you need, when you need them and that I get paid for my time and effort. A win-win. I look forward to working with you.